Privacy policy

Privacy Policy

Urban Chef ("we", "us", or "our") operates this online store and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you visit our store, we may collect the following information:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Order history

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages viewed and browsing activity

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate with you regarding orders, products, and services

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails and marketing communications (where permitted by law)

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Shopify, our e-commerce platform provider

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics service providers

  • Legal authorities when required by law

These third parties only receive the information necessary to perform their services.

4. Shopify

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy.

5. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Support marketing and advertising efforts

You can modify your browser settings to refuse cookies; however, some parts of the website may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

9. Children's Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Nova Flame
Email: aaruco170626@gmail.com

By using our website, you agree to the terms of this Privacy Policy.